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Jobs at Hotcards.com

Customer Obsession Team Member

Location: Cleveland, OH

Department: COT

Type: Full Time

Min. Experience: Entry Level

Hotcards Customer Obsession Team

Overview:

We are Hotcards.com, an energetic Cleveland-based design, print and ecommerce company looking for a wicked smart and passionate Customer Obsession Team Member to join our movement.

You will unite with a group of hard working, do-whatever-it-takes, freakishly-fun Hotcards DreamTeamers, who all share the same obsession – our customers. Every fiber of our body is committed to building Hotcards into the industry’s greatest success story.

The position will be tough, yet extremely rewarding during a significant growth period in our decade-long history. We’re looking for someone who is ready to do whatever it takes to deliver out-of-this-world service. We are a fresh, forward thinking company, changing an industry.

Beware… we’re hands-on at Hotcards! We’re humble, insanely focused and do not tolerate hierarchy. You have to be willing to roll up your sleeves, do the work yourself, share funny YouTube videos and even take out the trash.

Responsibilities:

  • Project Management role, maintaining a plethora of moving parts on a daily basis, including quote requests, art file repairs, order placement.
  • Fielding tons of phone calls, live chats & emails!
  • Minor graphic design skills (i.e. Photoshop & Illustrator) is a huge plus!
  • Knowledge of print, apparel and promo industry is a plus, but not required.
  • Prepare quotes and proposals for customers and sales people.
  • Ensure clients provide the proper art, data and other files required to produce the job.
  • Request bids from multiple vendors, determine optimal print method for projects, coordinate design, production, mailing, warehousing and sales teams - and of course, customers!
  • It's called the Customer Obsession Team for a reason - be ready to do ANYTHING to delight the customer!
  • Using a computer is second nature to you. You understand SaaS, calendar invites, track changes, spreadsheets, keyboard shortcuts, and prefer iPhone over Droid.
  • Ability to work and complete tasks independently in a FAST-PACED environment.

Culture-Fit:

  • You are just plain fun to be around. People love working with you. You get invited everywhere. You are a people-person.
  • You help teammates and customers understand complex things with ease – like why 5 minutes seems longer when you’re outside the bathroom than in it.
  • You take great joy in AMAZING people by doing the small things, often. You know rare moments of greatness are no substitute for consistency.
  • You understand there is no “I” in team, or in Hotcards. That’s our spelling test. Boom.
  • You are more flexible than Gumby. You know that being part of an innovative culture means rapid and constantly shifting priorities. You live for the challenge.
  • You are excited about working in a small company, making the best of friends - living and breathing the Hotcards culture everyday.
  • You maintain a constantly, upbeat attitude. People think you’re on something. You do not have “rough mornings.”
  • You are extremely hard working. This company is growing fast. Long workweeks should be scared of you.
  • You realize the details don’t mean much… they mean EVERYTHING! You maintain a laser focus.

Position starts IMMEDIATELY in Cleveland, OH. We offer full health, vision and dental benefits - as well as 401k, car allowance over time, and super flexible vacation. A word to the wise: technical skills are only half the battle. We also hire based on culture fit. If you think you can hang, email your resume to DreamTeam@Hotcards.com. Impostors need not apply.

 

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